How to Cancel an Active Bonus?
The option to remove an active casino or betting bonus is available in your online account.
- Login to your casino account online
- Head over the ‘My Bonuses’section
- Select the bonus
- Tap the drop bonus or cancel bonus button
- Confirm your choice
Gambling players usually get the option to remove an active casino bonus from their account. Removing or cancelling a bonus lets players play without the bonus restrictions. Bonus cancellation and deletion cannot be undone. It will also likely wipe out any bonus winnings and you should check what you are winning or losing by cancelling the promotion. You cannot withdraw your winnings while you are using an active bonus until you meet the wagering requirement. In short, cancellation has consequences.
What Happens When You Opt Out of a Bonus?
Opting out removes the bonus amount. It should also take away any winnings related to it as per the terms and conditions.
When you press the button to opt-out, the casino company will display a message to inform you that the amount will be reclaimed. Once you confirm the move, there is no way to undo the bonus forefeiture.
Forfeiting casino bonus funds that are tied to a casino deposit bonus would usually result in a loss of:
- wagered portion of the first deposit
- wagered winnings (funds won from original deposit and then staked)
- remaining Casino bonus funds, and
- winnings tied to the bonus
Casinos also have an order for casino deposit bonus wagering. Usually, your original deposit is used first, followed by winnings related to your first deposit, then the bonus match part, and then the winnings related to the bonus match award. We recommend that you always read the terms carefully for all the fine print while claiming a bonus.
You can review forfeited bonuses in your bonus history page. If there is any confusion, you can always contact the customer support team for clarification. The process is similar for sweeps and social casinos.
Do All Online Casinos Use Similar Terms for Bonus Cancellation?
No. The terms may vary between different mobile casinos. But they are pretty self-explanatory. For example, look at the DraftKings process below. It is clear that any casino app or website user can make sense of it even if he is a player at another real money gambling site.
DraftKings Forfeit Bonus
- Log into the casino app
- Tap on the profile icon located at the top left
- Navigate to the Financial Center
- Press ‘Statements & Transactions’
- Go to the ‘Balances tab’
- Navigate down to the Bonuses section
- Tap the button: Forfeit Bonus
- A pop-up window will seek confirmation
- Tap ‘Yes, Forfeit My Bonus’ to confirm your choice
Why Didn’t You Get Your Bonus?
You cannot remove a bonus which you did not get. If you do not see a promotion in your account that you opted for, here is what you can do to check that.
- Go to the promotions page after login and check that you have opted in to the offer.
- Check that you have deposited the minimum required amount, if any. Usually, this amount is $10 for a 100% deposit match promotion.
- Check if you have made the deposit during the promotion period. If the offer has expired, then you are not eligible for it.
- Contact the customer service team if you feel that you still deserve the promotion in your account.
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